Last updated October 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Once we have despatched your goods (or if you have collected them), you can return them for a full refund within 14 days of delivery (or collection) without giving a reason, as long as they are with their original packaging and unused. You will be responsible for returning the goods to us (and have to pay any costs involved) and we are allowed to reduce your refund if there is any damage to the goods caused by you handling them. We will make all refunds to the credit card or debit card used to place your order and we will pay you within 14 days of us receiving the goods.

Please note, there is no charge for faulty items that are returned, and you cannot return bespoke or made-to-measure items unless they are faulty.
For more details, or to arrange a return, please email us on

To return an item, place the item securely in its original packaging and mail your return to the following address:

Attn: Returns, Crown Doors, Unit D Pegasus Works, 9-10 Roebuck Road, Hainault, Business Park, Hainault, Essex, IG6 3UF