Terms of Business
We offer goods for sale through:
- our website www.crowndoorshandles.co.uk; and
- our store
The prices we quote always include VAT at the relevant rate.
We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. Our store also accepts cash. We will only accept your order if we receive the payment in full.
Sending you the goods
We will normally send you your goods on the same working day (this service is not guaranteed by the courier), as long as we receive your order before 4pm providing the items are in stock.
We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods on the next working day. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days.
We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
If you want to cancel your order, you can do so at any time until we send it out. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card or debit card used to place your order. We will make the refund as soon as possible and within 14 days of cancellation. If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below.
Unwanted goods 14-day refund
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Once we have despatched your goods (or if you have collected them), you can return them for a full refund within 14 days of delivery (or collection) without giving a reason, as long as they are with their original packaging and unused. You will be responsible for returning the goods to us (and have to pay any costs involved) and we are allowed to reduce your refund if there is any damage to the goods caused by you handling them. We will make all refunds to the credit card or debit card used to place your order and we will pay you within 14 days of us receiving the goods.
Please note, there is no charge for faulty items that are returned, and you cannot return bespoke or made-to-measure items unless they are faulty.
For more details, or to arrange a return, please email us on Crowndoors@aol.com
To return an item, place the item securely in its original packaging and mail your return to the following address:
Attn: Returns, Crown Doors, Unit D Pegasus Works, 9-10 Roebuck Road, Hainault, Business Park, Hainault, Essex, IG6 3UF
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.
We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery, or collecting the goods, is also over 18. We will carry out age checks for all orders containing age-restricted items, and you may need to provide official documents as proof of age (either in person or by email or post). We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction.
Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.